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Frequently Asked Questions

FAQ

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1 – WHAT IS THE SECURITY DEPOSIT?

A security deposit serves to protect the Housing Company if the resident breaks or violates the terms and conditions of the rental agreement. It may be used to cover up for damage in the premises, key replacement or for the unpaid rent.

 

2 – IS THE SECURITY DEPOSIT REFUNDABLE?

-Accommodation: As long as all the keys are returned with the room left in a good condition and the move out notice is provided, then a ($250) is refunded to the resident.

-Homestay: As long as all the keys are returned with the room left in a good condition and the move out notice is provided, then a  ($300) is refunded to the resident.

 

3 – WHAT IS A MOVE OUT NOTICE?

Residents must give us a notice (at least the number of the days according to the contract) before leaving our Accommodation or Homestay. Failure to comply with this, the resident will be charged for the next month rent when they move out.

4 – WHAT IS THE PLACEMENT FEE?

-Accommodation: The Placement fee ($170) refers to the only one time-fee that you pay before your move in date. This means that the placement fee must always be paid in advance in order to reserve a room. This one-time fee will cover all the amenities available during your stay such as the application paperwork, furnished bedroom and living room, full bedding set, kitchenware, regular maintenance, utilities, TV and Wi-Fi provided and a live-in manager who provides assistance 24/7. The placement fee for accommodation is not refundable.

-Homestay: The Placement fee ($300) refers to the only one time-fee that you pay before your move in date. This means that the placement fee must always be paid in advance in order to reserve a room in our Homestay program. The placement fee for our Homestay program is not refundable.

 

5 – WHAT IS THE MINIMUM LEASE?

-Accommodation: Contracts as low as 7 days.

-Homestay: As it is hard to find a host Family interested to host an International Student for less than a month, we require at least a 4-week minimum lease. Additional fee ($75) is applied for a lass than 21 days homestay.

6 – WHAT TIME CAN I CHECK IN?

-Accommodation: Between 8am – 8pm. We might charge an extra fee ($50) if you check in before or after the reception hours.

-Homestay: Between 10am – 8pm.

 

7 – IF I CANCEL MY HOUSING REQUEST, CAN I GET A REFUND?

-Accommodation: Full Security Deposit ($300) will be refunded upon cancellation in more than one month before your arrival date. Half of Security Deposit ($150) will be refunded upon cancellation in more than 15 days before your arrival date. The Security Deposit will NOT be refunded upon cancellation in less than 14 days before your arrival date.

-Homestay: Full Security Deposit ($300) will be refunded upon cancellation in more than one month before your arrival date. Half of Security Deposit ($150) will be refunded upon cancellation in more than 15 days before your arrival date. The Security Deposit will NOT be refunded upon cancellation in less than 14 days before your arrival date.

 

8 – CAN I EXTEND THE PERIOD OF STAY IN THE ACCOMMODATION AFTER MY ARRIVAL?

Yes, as long as there are available rooms in our Accommodation or Homestay program. The number of rooms is limited, so you should make a reservation for the whole expected period.